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Tenders are invited for Provision of Security Services to Radisson Blu & Kigali Convention Center Ltd. Deadline: Friday, 06/02/2026 10:00 Radisson Blu & Kigali Convention Center Ltd (KCC) wishes to invite all interested and qualified bidders to submit their best proposals for PROVISION OF SECURITY SERVICES TO RADISSON BLU & KIGALI CONVENTION CENTER LTD (KCC) according to the Scope of Work (SoW) detailed below. BACKGROUND The Radisson Blu Hotel & Convention Center in Kigali is just 5 kilometers from the bustling city center and Kigali International Airport (KGL). Our contemporary hotel is situated in an office park with Kigali Convention Center. Our Kigali hotels 291 rooms and suites offer private balconies and free high-speed Wi-Fi. 2 on-site restaurants, including one with all-day dining, serve up continental and Rwandan favorites as well as the Super Breakfast Buffet. For a light bite or a relaxing nightcap, visit the Lounge Bar. The hotel also offers fitness center and outdoor swimming pool and 650 parking bays. The Kigali Convention Centre (KCC) is adjacent to the Radisson Blu Hotel & Convention Centre. KCC has a net floor area of 32,200 square meters, and the building contains facilities for business, leisure and events. Our meeting rooms are fully equipped with the latest technology and AV equipment for a successful event. There is a total of 18 versatile meeting spaces, including a state-of-the-art auditorium that can hold up to 2,600 guests for weddings or professional business meetings. SCOPE OF WORK GENERAL The Services shall include everything necessary to carry out the Security Guard scope through the deployment of suitably qualified Security Guards including the provision of equipment and other resources which are required to carry out Security Guard Services at KCC premises. SCOPE OF SERVICES AND DUTIES The Service Provider shall render the Security Services by deploying qualified security Guards, The Security Guards assigned to provide the security services at the specified premises shall perform a wide range of security duties which shall include but not necessarily be limited to: Operation of manual and electronic access control systems Pedestrian and vehicular access control Visitor reception Inspection and verification of Identity Cards Inspection and verification of Material Exit Passes Vehicle and personal searches Security patrols Prevention of the theft or vandalism of KCC assets Response to emergency incidents (fire, intruder, accident, etc.) Gatehouse administration Incident Reporting The Service provider shall ensure that all Security Guards assigned to provide the security services are fully trained and competent to perform all the duties listed above. On commencement of the Contract, the KCC shall issue the Service provider with an Assignment Instructions Schedule which will outline in more detail the specific duties required for each location. Part of the Security Guard Supervisors duties and functions shall include but not be limited to: Supervise the performance of the Security Guards to maintain the standard of the services in accordance with the Contract. Shall be responsible for checking and reporting the daily attendance as well as organizing a timely replacement for any absenteeism or sick leave. Solve day-to-day problems at all locations to ensure smooth operations of all services. Be available at all times during the Morning Shift and must be at least on-call at all times during the other shifts. The Service provider shall provide all manpower, staff, expertise, or other personnel resources which may be required for the full compliance of its duties, obligations and liabilities in terms of the Clients Requirements and Contract. The Service provider shall provide a stable workforce including relief guards without intermittent changes so that the Supervisors and Security Guards will become familiar, experienced and well versed in the Security Guard service requirements of the various building and office premises. No supervisor and Security Guard staff shall be removed or replaced from the facilities without the express permission of the KCC representative. DELIVERABLES The effective and efficient provision of twenty-four (24) hours, seven (7) days a week security services to KCC, Patrolling the premises, recording and report security breaches /incidents, The service provider is required to provide a report monthly or as and when required to the internal security team office in writing, The service provider will be required to conduct monthly meetings with the Internal Security team, The supervisor must conduct a physical site visits to monitor the security guards at least 3 times a week and reporting of any findings, QUALIFICATIONS OF GUARDS Must have at least two (2) years of experience in Security Services. Must speak Kinyarwanda, English or French Must have completed secondary school. Must be physically and mentally fit for the role. Must have a clean police record (criminal record) Must be properly screened and cleared. SUPERVISION AND CONTROL The security company shall exercise supervision, control, and administration over its guards in accordance with the country rules and regulations as well as Radisson Hotels procedures. Must have a clean (criminal) record. Must be able to speak, read and write English/French and Kinyarwanda Must have at least 3-4 years experience as a fully trained security Guard Must have completed an approved supervisory course and must have been in a supervisory position for at least two years DRESS CODES/STAFF UNIFORMS: Standard corporate uniform will be required from the service provider. Security Guards to be groomed at all times, Full corporate uniform (trousers, shirts, tie, blazers/jacket, socks, black shoes, name badges, etc.) Rain clothes to be provided to all the guards, long coats, windbreaker and long sleeve All PPEs to be provided by the Service Provider to the guards. Bid Requirements: All bids must comply with the below requirements: Must meet the required Terms and Conditions for the tender/bid. Payment terms: 30 - 45 days from invoices reception, verification & approval Bidding Instructions: Contact details: Requests for clarification and bids must be submitted in writing only to: tenders.kigali@radissonblu.com Language: only bids submitted in English will be accepted Currency: All bids must be in RWF Bid Validity: 120 days Bid Submission:ONLY ACCEPTElectronic bid documents and supporting documents shall be submit on this e-mail : tenders.kigali@radissonblu.com Deadlines (submissions received after these dates will not be considered): Final bids must be submitted before 10:00 AM on 6th February 2026 Tender Link : https://www.jobinrwanda.com/job/tender-notice-provision-security-services-radisson-blu-kigali-convention-center-ltd
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