Tenders Are Invited For Enterprise Service Management System (Itsm & Fmis) in Netherlands The

Work Detail

The Assignment Consists Of Setting Up, Implementing And Technical Management (Saas Service) Of An Integral Service Management System (The It Performance) That Supports The Internal Services For The Service Counter Of Facility And Information Provision (Ict). In Addition, It Performance Must Also Support Facility And It Resources Management And Configuration Management. The Principles Here Are: - One Integrated Solution For The Service Counter Of Ict And Facilitair; - The Import Of A Reporting Portal For End Users (Click, Call, Face) With The Aim That The User -Friendliness Goes Up And The Counter Pressure Down; - Insight Into The Course Of Reports Through Better Management Information; - As Little Manner As Possible For Users Through More Use Of Automation And Couplings. De Ict-Prestatie Moet Ruimte Bieden Voor De Volgende Gebruikers En Activiteiten: - 45 Behandelaars Voor De Facilitaire Processen - 15 Behandelaars Voor De Servicedeskprocessen - 15 Behandelaars Voor De Hr-Serviceprocessen - 100 Functioneel Beheerders Die Incidenteel In De Applicatie Moeten Kunnen Om Changes In Te Dienen En Meldingen Op Te Pakken - 70 Overige Collega’S Die Meldingen En Rapportages Raadplegen - Rond De 2000 Indieners Die Een Melding Maken - 5 Functional Managers Who Must Be Able To Manage The Application.

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