Tenders are invited for IFB for Microsoft 365 Support Services The Asian Infrastructure Investment Bank (AIIB or the Bank) relies on outsourced Microsoft 365 Support Services to ensure consistent, user-centric IT support for its Microsoft 365 environment. This includes a suite of productivity and collaboration tools such as Microsoft Teams, Outlook, Exchange Online, SharePoint Online, OneDrive, Microsoft Copilot, Power BI, and other integrated services used by bank personnel across the Banks Beijing Headquarters, Tianjin Backup Office, and Abu Dhabi Operational Hub. AIIB operates a two-tier support model for Microsoft 365: Level 1 Support is delivered by the IT Helpdesk team and covers first-line support tasks, including general user inquiries, standard service requests, and common incidents. Level 2 Support is provided by the Microsoft 365 Support team and addresses escalated cases involving complex technical issues, advanced service requests, and platform-specific challenges that cannot be resolved at Level 1. Escalation and resolution are governed by clearly defined protocols to ensure timely, accurate, and efficient case handling. This procurement aims to select a qualified supplier to provide comprehensive, Service Level Agreement (SLA)-driven Level 2 Microsoft 365 Support Services, working in close collaboration with the IT Helpdesk to deliver seamless support and maintain high standards of service continuity, responsiveness, and user satisfaction. Tender Link : https://www.aiib.org/en/opportunities/business/corporate-procurement/list.html
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Tower A, Asia Financial Center, No.?1 Tianchen East Road, Chaoyang District, Beijing?100101 Tel: +86-10-8358-0000 Fax: +86-10-8358-0920
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