Tenders Are Invited For Providing Call Center Services For Customer Care in Saudi Arabia

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Tenders are invited for Providing Call Center Services for Customer Care The project aims to enhance the health of beneficiaries through a regulatory environment that focuses on prevention and empowers stakeholders, ensuring transparency, fairness, quality, and efficiency in the health of beneficiaries. To continue achieving these strategic objectives related to the health of beneficiaries, the Council seeks to provide high-quality and efficient services through its project to provide call center services to customer care for the Council of Health Insurance, ensuring the quality of these services in service centers and unified communication, improving the customer experience by providing services to beneficiaries of service centers and unified communication across various channels, and developing general frameworks and work procedures and supporting operational processes to improve the services provided and enhance the beneficiary experience in accordance with the best international standards documented by the required accredited international certificates. The Council of Health Insurance is looking to companies with extensive experience to work on establishing and providing technical equipment services and unified call center systems to achieve the strategic goals and objectives in the most effective manner. The operating company will undertake all activities in providing services to the project in terms of (operational headquarters, technical and infrastructure infrastructure, operational requirements, etc.). Deadline for receiving supplier inquiries and adding attachments: 18/06/2025 Last date for receiving offers: 30/06/2025 Date and time of opening the offers: 30/06/2025 Expected award date: 29/07/2025 Business/Services Start Date: 28/08/2025 Source: https://tenders.etimad.sa/ Supplier Registration: https://login.etimad.sa/account/login [Disclaimer: The above text is machine translated. For accurate information kindly refer the original document.] Tender Link : https://tenders.etimad.sa/Tender/DetailsForVisitor?STenderId=*@@**NHO1wDSSTDC5vm5L*@@**OuQQ==

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