Tenders Are Invited For Providing Technical Support And Maintenance Services For The Railway Institutes Post ...
Tender Notice
TenderID
79224171
Tender Brief
Tenders Are Invited For Providing Technical Support And Maintenance Services For The Railway Institutes Postal And Application Platform, Based On The Hcl Domino/Hcl Connections Environment.
The Subject Of The Order Is The Provision Of Technical Support And Maintenance Services For The Ik E-Mail And Application Platform, Based On The Hcl Domino/Hcl Connections Environment: The Ordering Partys Environment Consists Of The Following Components: • Corporate E-Mail - Access Via A Web Browser (Inotes, Verse) And Access Via Devices Mobline (Traveler);• Messenger (Sametime);• Communities And Files - Document Sharing Platform. From The Technical Side, The Environment Consists Of The Following Servers: • Domino Mail1 - Mail Server, Ibm Domino (Connected In A Cluster With The Mail2 Server); • Domino Mail2 – Mail Server, Ibm Domino (Connected In A Cluster With The Mail1 Server); • Domino Traveler – Mail Server For Mobile Access, Ibm Domino, Ibm Traveler;• Domino Imsmo – Mail Server For Ms Office Services, Ibm Domino, Imsmo; • Applications 1 – Production Application Server, Ibm Domino; • Applications 2 – Test Application Server, Ibm Domino; • Domino Balancer – Service Gateway, Mail Cluster Balancer, Nginx Solution;• Domino Sametime – Instant Messenger, Ibm Domino, Ibm Sametime;• Connections Cognos – Social Environment Metrics, Ibm Cognos;• Connections Connections – Social Environment, Ibm Connections; • Connections Forms – Social Environment Surveys, Ibm Forms; • Connections Ibmdocs – Social Document Editing Server; • Connections Ibmhttp – Social Networking Http Server, Ibm Http Serve;R • Connections Tdidb2 – Social Media Database Server, Ibm Db2. Scope Of The Service: As Part Of The Maintenance Services Provided, The Contractor Will Be Obliged To: • Provide Comprehensive Technical And Substantive Support (Consultations) For Environmental Administrators During The Ordering Partys Working Hours, I.E. Monday - Friday From 8:00 A.M. - 4:00 P.M. • Accept Reports (By Phone Or E-Mail) Between 8:00 A.M. And 4:00 P.M. From Monday To Friday And Take Action If The Ordering Party Reports Environmental Errors Resulting From Defects In The Website And Errors Resulting From Reasons Beyond Their Control. On The Users Side And Remove Them Immediately, • Prevent Unplanned Downtime Of The Environment, Detect Symptoms Of Problems And Remove Potential Sources Of Failure, And If It Occurs - Immediately Restore The Environment To Full Operation, • Accept Reports (By Phone Or E-Mail) Between 8 A.M. And: 00 - 16:00 From Monday To Friday And Take Action If The Ordering Party Reports Website Errors Not Resulting From Environmental Defects (In A Number Not Exceeding 2 Working Days Per Month), • In Situations Where It Is Impossible To Perform Repairs, Turn Off Or Restart Servers During The Ordering Partys Working Hours , Do The Work In The Afternoon Or On The Weekend.
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We have received Tender Document request for the TDR No : 79224171
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