Tenders Are Invited For Telephony Service Pr For Purchasing Annual Maintenance Contract For Notifier System ... in United Arab Emirates

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Quotation Are Invited For Telephony Service Pr For Purchasing Annual Maintenance Contract For Notifier System (Ivr System). Annual Maintenance Contract For Notifier Systems At Dcc Warsan & Dcc Qusais 1.#Scope Of Work The Scope Of Work Covers The Annual Ma Intenance Contract For The Notifier Systems Installed At Dcc 1 Warsan & Dcc2 Qusais. The Amc Shall Cover All Hardware, Software, Co Mponents, Services & Systems Or Sub-Systems Supplied By The Vendor Against Any Defect. The Scope Of Work Also Includes Software Issu E Like Operating System (Windows), Updating, Reinstallation Of Os And Applications , Antivirus, Software Patches, Configuration Of S Ystems Data Backups As If Required. 2.#Period Of Contract The Agreement Shall Be For Three Years Starting From Award Date Until Thr Ee Years. The System Has To Be Handed Over In Full Working Condition As On The Date Of The Expiry Of The Contract. 3.#Systems Covere D Under The Amc The Following Systems Shall Be Covered Under The Annual Maintenance Contract On A 24 X 7/365 Days Basis. N Otifier System 1 Dcc Warsan#Qty# Software# # Sl.No#Part No#Product Details# # 1#Vccx-Ivr#Vcc Ivr-60#1# 2#Xcext#Xcapi License#1# 3#Ns -Core#Notification Server-Admin Module#1# 4#Iris-Sms-Core#Iris Sms-Push Server#1# 5#Acp-Tts-Ext#Accapela Tts Engine#1# Hardware# # S L.No#Part No#Product Details# # 1#Ip-Office 500#Avaya Ip Pabx System#1# 2#Server#Hpserver - Dl 120 Gen 9#1# 3#Desktop#Hp-Prodesk, 400 G4 Mt,Intelcore I5-7500#1# 4#Monitor#Hp-V197 18.5 Inch Monitor#1# 5#Switch#Cisco Sg 300 -Poe Managed Switch.#1# 6#Gateway#Gsm Ga Teway#1# Notifier System 2 Dcc Qusais#Qty# Software# # Sl.No#Part No#Product Details# # 1#Vccx-Ivr#Vcc Ivr-60#1# 2#Xcext#Xcapi L Icense#1# 3#Ns-Core#Notification Serveradmin Module#1# 4#Iris-Sms-Core#Iris Smspush Server#1# 5#Acp-Tts-Ext#Accapela Tts Engine# 1# Hardware# # Sl.No#Part No#Product Details# # 1#Ip-Office 500#Awaya Ip Pabx System#1# 2#Server#Hp- Server - Dl 120 Gen 9#1# 3#Desk Top#Hp-Prodesk, 400 G4 Mt,Intelcore I5-7500#1# 4#Monitor#Hp-V197 18.5 Inch Monitor#1# 5#Switch#Cisco Sg 300 -Poe Managed Switch.#1# 6#Gateway#Gsm Gateway#1# 4.#Requirements Of Support Upon Receipt Of The Complaint, Voxtron Or Its Authorized Third Party Shall Prov Ide Customer With Onsite Support. Remote Access For Maintenance/Update Purposes Is Not Permitted. 5.#Response Time Response And Reso Lution Time For All Support Calls Will Be On The Severity Basis And The Type Of Support Plan As Follows. Severity Of Issue#Classific Ation#Response Time# ### Level 1#Major#2-3 Hrs.# ### Level 2#Medium#6 Hrs.# ### Level 3#Minor#24 Hrs.# ### 6.#General Conditio Ns ·#The Subject Amc Includes Amc For All Hardware, Software, Components, Services & Systems Or Sub-Systems Support Provided By Vend Or Against Any Defect. ·#All Parts Required For Maintenance Of Equipment#S And Correction Of Faults Shall Be The Responsibility Of T He Vendor Without Any Cost. ·#Vendor Should Submit A Schedule To Carry Out Quarterly Preventive Maintenance Of All Systems Under Amc . ·#Vendor Should Maintain An Inventory Of Spare Parts For Critical Systems To Avoid Any Delay In Maintenance Of Equipment#S. ·#Vend Or Should Provide Maintenance Support Directly Or Thru Authorized Third Party. ·#Maintenance Services Shall Be Available To Dewa On 24 X 7 For All 365 Days. ·#Vendor Should Ensure To Provide High Level Of Quality Service Promptly, Considering The Criticality Of Se Rvices. ·#Update The Systems With Appropriate Patches And Releases. ·#Maintain And Ensure Availability Of Appropriate And Qualified Service Engineers. ·#Meeting Response And Resolution Times Associated With Service Related Incidents. ·#Submit Incident Reports And Root Cause Analysis Of The Incidents. Qty: 1 Telephony Service Pr For Purchasing Annual Manitenance Contract For Notifier System.(Ivr System) Supplier: Voxtron Uae Email:Sales@Voxtronme.Com Tel:042930000 Standard Terms & Conditions 1) Prices Should Be Ddp Delivery Duty Paid At Dewa Stores. 2) Quotation To Be Submitted Only In Local Currency U.A.E Dirhams 3) Dewa Standard Payment Terms Is 30 Days Credit From The Date Of Acceptance Of Material 4) No Dewa Staff Or His Or Her Relatives Up To Third Degree Should Have Ownership Or Partnership In Your Company, And Your Participation In Dewa Tenders / Rfqs Should Not Constitute A Conflict Or Perceived Conflict Of Interest. Tender Link : Https://Www.Dewa.Gov.Ae/Api/Rfxdownload/2332202104

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