Contract Notice Telecommunications ServicesPre Qualification For A Contest For Telephony Services And Contact Centre Systems New NoticeDescription Nav Published A Prior Information Notice In May June 2019 When The Tender Documentation Was Put Out For A Hearing Nav Will Now Hold A Contest That Consists Of Several Service Areas That Can Naturally Be Seen As Related Contests Must Be Held For These Services As The Current Contracts Are About To Expire The Services Are Central For Each Nav Employee In Their Daily Work For Internal And External Interaction Mobile Telephony And As A Communication Platform And Administration For The User Side Contact Centre There Are Currently Approx 20 000 Employees In Nav Split Between Approx 15 000 Government Employees And Approx 5 000 Municipal Employees All Employees Will Be Users Of Mobile Telephony Services Whilst Approx 1 000 Employees Agents At Navs Contact Centres Provide Services In The Interface Between Mobile And Landline Telephony And Systems For A Contact Centre With A Manpower Planning Tool The Contract Can Be Split Into 2 Main Areas A Mobile Telephony And Landline Telephony Operator Services B Contact Centre System And A Manpower Planning System The Areas A And B Are Included In The Same Procurement Process But Will Each Have A Separate Contract A For Service Deliveries And B For Cloud Based Systems Both The Contracts Will Be Signed With One And The Same Tenderer Contract A Will Give Nav Good And Future Orientated Communication Services That Meet The Users Needs In All Of Navs Areas Of Activity The Contract Must Amongst Other Things Ensure Good Mobile Coverage And Access To Mobile Broadband In Such A Way That Navs Employees Can Conduct Their Services In A Good Way The Services Will Comprise Operator Services For Mobile Telephony Mobile Subscriptions Traffic Contract Coverage Services Connected To Telephony Etc Service Level Contracts With Defined Service Requirements Automated Monitoring And Notification Of The Service Quality Feneral Consulting Expertise Within The Discipline The Contract For A Landline Telephony Operator Services Must Regulate Intercommunication Between Landline Telephony And Mobile Telephony And The Accompanying Operator Services The Service Area Will Be Reduced In The Future The Services Comprise Operator Services For Landline Telephony Connection With Operators For Landline Telephony Via A Sip Trunk Service Level Contracts With Defined Service Requirements Automated Monitoring And Notification Of Service Quality General Consulting Expertise Within The Discipline Partial Integration Of Landline Telephony With Mobile Telephony Video And Interaction Platforms The Contract For B Contact Centre System Will Include System For Answering And Forwarding Calls System For Finding The Correct Competence And Queues For Forwarding Calls Routing Calls Between Different Queues And Services Chat And E Task A Living Ivr System That Gives Options To Read In And Change Speech Messages Yourself As Well As Change The Routing Of Calls Between Push Button Selection And The Content Of This Statistics Realtime History Aggregated And Individual Level Real Time Monitoring Of Queues And Agents The Contract For B Manpower Planning System Will Include System For Manpower Planning Including Software Maintenance Support And Further Development Prognosticating And Planning At 15 Minute Intervals Per Queue Skill And Seen In Total Statistics Take Care Of Skill And Other Information On Employees Teams And Units Integration With The Navs Landline Telephony System Alcatel Lucent Oxe Omnipcx Enterprise Communication Server And Alcatel Lucent Call Center Distribution Training Of Navs Key Resources Service Level Contracts With Defined Service Requirements Feneral Consulting Expertise Within The Discipline Integration With The Contracting Authoritys Administrative Systems Option It Is Important For Nav That There Is A Uniform System For A And B Where The 4 Fields Are Connected Together In Optimum Systems For Employees On One Side And Users And External Relations On The Other Side Time Limit For Receipt Of Tenders Or Requests To Participate Date 02 10 2019 Local Time 12 00
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We have received Tender Document request for the TDR No : 22312520
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