Contract Notice Software Maintenance And Repair ServicesOut Of Warranty Support Of The Hospitality And Dehospitalization Event Registration SystemDescription 1 Maintenance Of The Registration System For Hospitalization And De Hospitalization Events Registration System 1 1 Maintenance Of The Registration System Includes The Elimination Of Hidden Program Errors And Defects Which Occurred During The Normal Functioning Of The Configured Environment Operating System Database Application Server Hardware And Networks And In The Continuity Of Power Supply Leading To Reducing The Performance Of The Registration System Data Synchronization Issues When Switching From Client Mode To Offline Mode Producing Incorrect Results With Correct Input Data Failure Of The Registration System In Non Deterministic States Blocking Falling Asleep Due To Incorrect Input Data Program And Other Errors Or Prolonged Operation A Significant Drop In Performance Occurring During Congestion Increase In Database Capacity Or Automatic Archiving Indexing Etc Failure To Produce A Result Within The Expected Response Time 1 2 The Scope Of Support Also Includes Diagnostics Of A Reported Problem In Order To Ensure The Proper Functioning Of The Registration System Advice On Troubleshooting The Proposed Environment Configuration Operating System Database Application Server Hardware And Networks Used By The Application Including Changes To The Configuration Of The Software Infrastructure At The Installation Site The Restoration Of An Up To Date Archive Of The Registration System Provided By The Nhif And Data In The Event Of A Failure Due To Errors In The Registration System Debugging Occurring After Systemic Disaster Recovery After Exceptional Events Eg Power Failure Or Hardware Failure Expert Support To Nhif Employees Who Are Users Of The Registration System By Telephone And E Mail Within Working Hours From 9 00 To 17 30 Every Working Day Of The Week Monthly On Site Prophylaxis Of The Server Component Of The Registration System And Preparation Of A Statement Of Findings With The Identified Problems Or Lack Thereof 1 3 The Support Includes Interactions With Third Party Teams External Providers Of Software Or Infrastructure Components Of The Common Architecture And Services Under Existing Nhif Contracts As Well As Future Ones And Coordinated And Controlled By The Nhif 1 4 Registration System Support Does Not Include Development Of New Functionality 2 Maintenance Of The Database With A Detailed Description In The Technical Requirements And Specifications Annex No 1 To The Contract Documentation 3 The Contractor Shall Provide A Centralized Help Desk Service Desk With A Detailed Description In The Technical Requirements And Specifications Annex 1 To The Contract Documentation 4 Participants Should Implement An Information Security Management System In Accordance With En Iso 27001 Or Equivalent With A Scope In The Field Of Information Systems Support In Order To Prove The Stated Requirement For Their Technical Proposal The Participants Shall Submit A Certified Copy Of A Valid Certificate For Implementation Of The Information Security Management System According To En Iso 27001 Or Equivalent 5 Participants Should Implement A Service Management System In Accordance With En Iso 20000 1 Or Equivalent In The Area Of Information Systems Support In Order To Prove The Stated Requirement For Their Technical Proposal The Participants Shall Submit A Certified Copy Of A Valid Certificate For The Implemented Service Management System According To En Iso 20000 1 Or Equivalent Time Limit For Receipt Of Tenders Or Requests To Participate Date 24 09 2019 Local Time 17 30 Disclaimer The Above Text Is Machine Translated For Accurate Information Kindly Refer The Original Document
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