Contract Notice Miscellaneous Software Package And Computer SystemsGrdf Call CentersDescription The Purpose Of This Consultation Is To Select A Contact Center Software Solution And The Associated Telephony Solution For Emergency Gas Safety Call Centers The Renewal Of Interactive Voice Servers Ivrs For Self Help And Issuance Of Work Permits As Well As Enhanced Services For Customer Relationship Telephony Web Callback And Chat The Consultation Aims At Identifying A Publisher Solution And A Partner Integrator Who Will Be In Charge Of Implementing Maintaining And Exploiting The Solution According To The Grdf Specifications The Perimeter Spread Over 3 Sites Has Approximately 60 Telecom Consultant Positions For Approximately150 000 Incoming Calls Per Month Representing Approximately 440 000 Minutes Of Calls Per Month On Incoming Calls Time Limit For Receipt Of Tenders Or Requests To Participate Date 12 04 2019 Local Time 13 00 Disclaimer The Above Text Is Machine Translated For Accurate Information Kindly Refer The Original Document
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