Expression Of Interest Are Invited For Consulting Firm To Provide Support And Maintenance Services For The Amla Website I Background Information About Alsf And The Amla ProjectThe African Legal Support Facility Alsf Or Facility Is An International Organisation Established By A Treaty In 2008 The Facility Is Hosted By The African Development Bank Its Membership Is Open To A All Afdb Member States B Other States C Afdb And D Other International Organisations Or Institutions The AlsfS Main Objectives Include I Assisting The AfdbS Regional Member Countries Rmcs Address Litigation Brought Against Them By Vulture Funds And Other Such Entities Ii Creating An Avenue For The Afdbs Rmcs To Access Technical Advice When Negotiating Complex Commercial Transactions Especially In The Area Of Infrastructure And Natural Resources And Iii Investing In And Organizing The Training Of Legal Counsel From Participating Rmcs To Equip Them With The Legal Expertise Necessary To Better Represent Their Countries Amla Is A Legislation Gathering Organisation Dissemination Capacity Building And Capacity Utilisation Project With Three Main Activities Namely I The Creation Of The Amla Platform A Free Online One Stop Resource For AfricaS Mining Legal Framework Mining Code Regulations And Related Legislation With Interactive Features To Provide Comparative Data Ii Production Of The Guiding Template An Annotated Document That Outlines A Menu Of Legislative Solutions To Assist Countries In The Preparation Or Revision Of Their Mining Laws And Iii Capacity Building Through Training On Ground And Remotely Of African Legal Professionals In The Use Of The Online Platform And On Overall Issues In Mining Law The Facility Is Currently Recruiting A Consultant Firm To Provide Support And Maintenance Services For The Amla Website Ii Duties And Responsibilities Under The Direct Supervision Of The Director Of The Facility The Consultant Firm Will Provide The Following Support And Maintenance Services For The Amla Website 1 Content ManagementThe Consultant Shall Provide Content Management Services As Part Of The Monthly Support This Includes Changing Of Text Images Videos And Ordering Of Information On The Amla Home Highlights Or News Section About Amla WhatS New And Social Media Pages As Well As Amendments Of Country Specific Text And The Guiding Template Content Management Shall Also Include Addition Of Pages To The Site Editing Of Pages To Accommodate Changes And Provision Of Page Designs And Graphics To Ensure New Pages Maintain A Professional And Attractive Look Whilst Maintaining The Core Message Intended For Amlas Web Audience 2 Website Feature Updates Through The Website Support Package The Consultant Shall Provide Feature Upgrades To Both The Front And Back Ends Of The Amla Site For Purposes Of Positioning The Site To Maximise Its Impact These Feature Upgrades Will Include But Not Be Limited To 5 Technologies Namely I Resource Contracts Api Ii Extractives Hub Api Iii Amla Database Iv Amla Backend Redesign Update And V Amla Frontend Redesign 3 Third Party Software ManagementThe Consultant Shall Develop An Elearning Platform Using Third Party Applications And Software Packages Periodically New Patch Releases Shall Be Made Available To Enhance Performance Or Bring The Feature Levels Up To Date As Part Of The Support Agreement The Consultant Shall Ensure All New Releases Are Presented To The Alsf Along With Associated Risks And Benefits Updates Shall Be Applied At A Mutually Agreeable Time To Ensure Minimal Disruption To Learning 4 Online Trouble Ticket SystemThe Consultant Shall Provide Access To Its Ticket System To Enable Users And Partners To Raise Trouble Tickets As And When Required This Shall Form The Basis Of The Service Level Agreement Sla And Its Associated Adherence 5 Monthly Support Meetings The Consultant Shall Attend Monthly Skype Meetings With The Alsf Whereby The Key Tickets From The Month Shall Be Discussed And Sla Adherence Would Be Reviewed Monitoring Of The Sla Would Take Place And Where Appropriate And Applicable An Investigation On Any Failures To Adhere To The Sla Shall Be Conducted 6 Office Hours HelpdeskThe Consultant Shall Provide An Office Hours Helpdesk Support Between 8 00 And 18 00 Monday To Friday Access To The Helpdesk Shall Be Via The ConsultantS Own Hotline Service Skype Email Or Whatsapp This Number Shall Be Provided To The FacilityS Point Of Contact For Easy Communication 8 Website Availability The Consultant Shall Keep The Amla Website Connected To Their Availability Monitoring Tool To Monitor Uptime And Proactively Contact The Host In Case Of Outages Or Slow Speeds For More Than 15 Minutes 9 Hosting SolutionThe Consultant Shall Provide Hosting Services As Part Of Its Support Plan Whose Deliverables Will Include Management Payment Of The Account And Factor In The Cost In The Monthly Support Invoice Submitted To The Alsf Raise Tickets In Case Of Slow Speed Or Downtime And Follow These Up Directly With The Hosting Service Supplier And Confirm Weekly Backup Of The Site
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