Tenders Are Invited For Office And Computing Machinery, Equipment And Supplies Except Furniture And Software ... in Denmark

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Office And Computing Machinery, Equipment And Supplies Except Furniture And Software Packages – Agreement On The Purchase Of Hardware For Mobile Setup And Associated Services. The Tender Concerns The Acquisition Of A Mobile Server Solution For The Army With Associated Service And Support. The Solution Must Be Used To Operate The Armys Existing Software Programs For Training Soldiers In Simulated Environments, Including Vbs And Jcats, And Must Thus Support The Implementation Of Simulation-Based Training Activities. The Total Hardware Delivery Includes: 1X Storage/Fog Server, 2X Jcats Servers, 2X Nas (Network Attached Storage), 2X Ups, 2X Routers 2X Switches. The Servers Must Be Able To Be Used For The Armys Existing Software Solutions, And It Must Be Possible To Install Third-Party Software On The Servers. In Addition To The Hardware Delivery, The Acquisition Includes A Standard Operation And Maintenance Agreement For The Storage/Fog Server And The Jcats Servers. The Agreement Must Ensure Ongoing Operation And Maintenance As Well As Service And Support Of The Servers For A Period Of Five Years From The Conclusion Of The Contract. The Operation And Maintenance Agreement Must, Among Other Things, Include Technical Support From Qualified Support Personnel, Remote Troubleshooting, And Repair Or Replacement Of Defective Hardware Components, Including Necessary Spare Parts And Labor. The Agreement Must Also Include Access To The Manufacturers Relevant Firmware And Driver Updates As Well As Security Fixes For The Servers. The Supplier Must Register And Follow Up On Support Cases And Coordinate Necessary Hardware Remediation Until The Cases Are Closed. The Service And Support Services Must Be Able To Be Delivered Throughout The Eu And Must Include Both Remote Support And Necessary Service At The Location Of The Servers When Errors Cannot Be Rectified By Remote Support. Service And Support Must Be Initiated No Later Than 48 Running Hours After Receipt Of The Customers Written Request, Including On Weekends And Public Holidays. Initiation Can Be Done By Remote Troubleshooting. If The Remote Troubleshooting Shows A Need For On-Site Service, The Supplier Must Initiate This Without Undue Delay And Inform The Ordering Party Of The Expected Time For Service, Support And Remediation. All Services And Costs Necessary To Meet The Requirements Of The Operation And Maintenance Agreement, Including Spare Parts, Wages, Transport And Travel And Accommodation Expenses For Service In The Eu, Must Be Included In The Price Offered. The Detailed Technical And Functional Requirements For The Hardware Delivery As Well As The Requirements For Operation, Maintenance, Service And Support Appear In The Tender Material, Including The Requirements Specification.

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