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Tenders are invited for Consultancy Services for the Assessment, Development of Concept and Implementation Strategy for Customer Database Update of the Regional Water Establishments / Wama plus G-010581-004 Closing Date: Monday, 28. Sep 2026 Intervention Sector(s): Water sanitation and hygiene Remuneration range: > 6000 (USD) Duration of Contract: 30/10/2026 until 29/12/2028. GIZ WAMA+ is contributing to the efforts to achieve good governance in the Lebanese water sector. In a close partnership with our political partner the Ministry of Energy and Water (MoEW) and the four regional water establishments, WAMA+ works vigorously towards ensuring the provision of safe, reliable and affordable water and wastewater services to the Lebanese population. Hence, WAMA Plus will have 5 Outputs: Enhancing the ability of the Water Establishments to respond to crises by improving access to basic water services to vulnerable communities - small-scale infrastructure packages (Bekaa Water Establishment (BWE) and Beirut Mount Lebanon water establishment (BMLWE). Improving the management of the non-revenue water (NRW): implementing scalable Jbeil pilot intervention with BMLWE and supporting MoEW with drafting national guidelines for non-revenue water. Supporting the four regional water establishments in assuming responsibility for wastewater collection and treatment. Two outputs - EU Cofinancing: Water Establishments have the capacity to monitor water production volumes: flow volumes of 400 bulk sources are measured and transmitted to central information systems to monitor water production at the level of MoEW and the WEs. Water Establishments are capacitated to manage their user records; 800,000 subscribers records will be updated and digitalized as the four Water Establishments will be supported in using digitalized systems for user records management. Due to the multi-dimensional crisis in Lebanon, the public water sector faces a critical structural gap in commercial cost recovery, revenue collection, and consumer data integrity and reliability across its regional utilities. To support a nationwide door-to-door campaign using the tablet-based Customer Registration Portal (CRP), the objective of this consultancy is to develop a comprehensive concept, and implementation strategy including alternative approaches for updating the customer databases of the Regional Water Establishments. GIZ seeks the procurement of the services of a senior expert with a relevant academic background and experiences for the contract period, from September 30, 2026 to December 29 , 2028. Taskstobeperformedbythecontractor Assessment Assess existing customer database management practices across the Regional Water Establishments, including the review of current databases (customer registration and classification), previous update initiatives, and available documentation. Prepare and conduct a workshop to discuss with key relevant staff of the WEs and MoEW the key results of the assessment. Report on key findings, gaps, and recommendations, lessons learned and successes that would help the team and the expert in devising feasible and agile implementation concept. Development of the Concept, and Implementation Strategy Based on the discussed assessment findings, develop an executive Concept for updating customer databases across the four Regional Water Establishments. The concept should include a transparent scheme to integrate the Water Establishment staff in the implementation of the field surveys, and arrangements for maintaining the updated customer databases. Conduct a workshop with key executives of the MoEW and the Water Establishments (e.g. Director Generals, Head of Finance, Head of Customer Services, Head of IT department, etc.) to discuss and agree on/endorse the main pillars of the concept. Based on the agreements with the key executives of MoEW and Water Establishments, prepare an agile implementation strategy with alternative scenarios taking into consideration: risks, challenges and opportunities. Amongst others, the concept should cover these key aspects: field data collection and verification, data validation and quality control, identification and correction of incomplete or inaccurate records; Database cleaning and updating procedures, integration with existing information systems, data governance, management and maintenance procedures. Prepare draft Executive high-quality Presentations of the Concept and the Implementation Strategy. Development of a complete implementation tender and contracting package Support GIZ/WAMA+ in preparing detailed tendering documentation for the implementation based on the agreed upon Concept and Strategy. Provide technical and strategic coaching to the team during the implementation. How to apply How to apply I. Expression of Interest: All interested bidders are required to send an email expressing their interest to participate in this tender to LB_quotation@giz.de. This will enable GIZs Procurement Unit to share any clarifications, amendments, and the Financial Offer in Excel Format & Self Declaration Template or updates related to the tender, including responses to inquiries received. II. Tenderers questions regarding the tender documents and contract award procedure Please address any commercial, technical and procedural questions no later than 21 September 2026, Please provide the following details in the email subject line [CONFIDENTIAL - Name - Questions for Tender nb. 7000024122 / Consultancy Services for the Assessment, Development of Concept and Implementation Strategy for Customer Database Update of the Regional Water Establishments / WAMA Plus G-010581-004] and send it to: LB_quotation@giz.de. Any responses that are of general interest will be communicated simultaneously in writing to all companies who have submitted an expression of interest. III. Submission of tenders and requests to participate The editable templates (Word, Excel) provided by GIZ in electronic form must be used to prepare the request to participate or a tender. The tender must be submitted electronically to the designated mailbox. The subject of the email must always state the tender number (please find the email address and the tender no. in the invitation letter). The tender must be submitted in one (1) email including TWO (2) zip folders, 1 for Financial Offer & 1 for Technical Offer, named as follows: CONFIDENTIAL - Name Offer - Tender nb. 7000024122 / Consultancy Services for the Assessment, Development of Concept and Implementation Strategy for Customer Database Update of the Regional Water Establishments / WAMA Plus G-010581-004 Please submit your offer by September 28th, 2026, by 12:00 AM Beirut local time in English only to LB_Quotation@giz.de Tender Documents: Annex 1 - Price schedule template- Financial offer. ( Word documents to be requested via email for filling in and proper submission, to fill, sign and stamp)Annex 2 - Technical Assessment grid Template ( for your review) Annex 3 - Eligibility Grid (for your review)Annex 4 General Terms and Conditions of Contract ( to sign and stamp) Annex 5 - Self Declaration for Services ( Word documents to be requested via email for filling in and proper submission, to fill, sign and stamp) Annex 6 - Code of Conduct( to sign and stamp ) Annex 7 Terms of Reference ( for your review) Annex 8- Application requirements (for your review) Tender Link : https://daleel-madani.org/civil-society-directory/deutsche-gesellschaft-fur-internationale-zusammenarbeit-giz/calls/public-tender-no-7000024122-consultancy-services-assessment-development-concept-and-implementation
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