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It Services: Consulting, Software Development, Internet And Support – Acquisition Of Digital Solutions Development Services And Licenses Related To Front Office And Back Office Digital Solutions, And Training Services Within The Project Transformation Of Public Services Through Digitalization At The City Hall Of Chetani Municipality. This Purchase Is Part Of The Project Transformation Of Public Services Through Digitalization In Chetani Commune, Mureș County, Financed By The Center Regional Program 2021-2027, Within The Call For Projectsprc/444/Prc_P2/Op1, It Aligns With The Objective Of Supporting The Digital Development Of The City Hall Of Chetani Commune. It Aims At The Development, Testing And Piloting Of Two Innovative Digital Solutions: A Front-Office Solution And A Back-Office Solution, Intended To Improve The Interaction Between The Authority And The Citizen/Taxpayer And To Facilitate Access. The Project Supports The Transition To An Intelligent And Innovative Economy. In The Context Of A Decentralized Software Infrastructure Within The Town Hall, Where Each Department Uses Specific Software, The Need For Two Integrated Solutions Is Highlighted To Unify E-Government Services And Document Management, Ensuring The Traceability Of The Town Halls Internal And External Activities. Thus, The Project Pursues The Development, Testing And Piloting Of Two Complex Digital Solutions: 1. The Digital Front-Office Solution – An Online Solution That Facilitates The Digitalization Of Public Administration By Offering Online Services By Uat To Citizens, Supporting The Interaction Between The City Hall And The Citizen/Taxpayer. The Front-Office Solution Is Designed To Optimize The Flow Of Information Between The City Hall And Citizens, Addressing Both Individuals And Legal Entities. The Platform Will Allow Users Intuitive And Efficient Access To Relevant And Personalized Information. The Front Office Solution Will Have The Following In Its Component: Info-Kiosk Application (Iot); Digital Solution For Offering Online Services Online Tax Services, Digital Solution For Offering Online Services Regarding The Agricultural Register, Digital Solution For Online Urban Planning Services, Portal For Publication And Management Of Information, Digital Solution For The Local Official Monitor, Participatory Budgeting Mechanism, Solution For Online Communication Of Data And Documents With Judicial Enforcement Offices, Digital Solution For Offering Online Services To Citizens, Application For Mobile Devices With Shared Services Addressed To Citizens 2. The Digital Back-Office Solution – An Integrated It System, Intended To Automate, Streamline And Secure The Institutions Internal Workflows And Support Collaboration Between Departments. Designed To Centralize And Manage Data And Administrative Processes, This System Includes Functionalities Adapted To The Operational Specifics Of Local Public Administration, Ensuring An Optimized Management Of Internal Activities. The Front Office Solution Will Have The Following Components: Digital Document Management Solution, Registration Module, Mobile Inventory Solution For Fixed Assets And Inventory Objects, Roeid Digital Solution, Electronic Archive Solution, Cyber Security Solution
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