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Business Services: Law, Marketing, Consulting, Recruitment, Printing And Security – 10011637- Technical Assistance For Improved Subnational Service Delivery And Decentralisation Reform - Cambodia. The Contractor Shall Provide Flexible, Demand-Driven Technical Assistance Services To Support The Implementation Of The Programme Improved Service Delivery For Citizens In Cambodia Ii (Isd Ii) During The Project´S Implementation Period. Services Will Be Delivered Through The Mobilisation And Management Of Predominantly Short-Term National And International Experts As Well As One Senior International Long-Term Advisor. Assignments Will Be Agreed With Giz Under A Defined Mobilisation Procedure And Aligned With The Programmes Annual Operational Planning. The Scope Of Services Is Structured Along The Following Indicative Work Packages Aligned To The Output Structure Of Isd Ii: Wp1.1 - Owso Service Innovations Provision Of Technical Advisory Services To Assess, Modernise And Introduce Innovations In One Window Service Office (Owso) Service Delivery Processes. This Includes Process Diagnostics, Development And Piloting Of Digital And Administrative Innovations (E.G. Workflow Optimisation, Digital Tools, Mobile Services), Change Management Support, And Documentation Of Lessons Learned For Scaling. Wp1.2 - Service Improvement Planning And Demonstration Projects Advisory Support To Selected Districts And Municipalities (Dms) For The Development, Endorsement And Implementation Of Participatory, Evidence-Based And Climate-Sensitive Service Improvement Plans In Selected Sectors (E.G. Waste Management, Irrigation, Social Services). This Includes Design And Implementation Support For Demonstration Measures And Documentation Of Results For Replication. Wp2.1 - Organisational And Hr Strengthening Technical And Process Advisory Services To Strengthen Organisational Structures, Internal Processes, Leadership And Human Resource Management Of Selected Dms. This Includes Organisational Diagnostics, Implementation Of Improvement Measures, Gender-Responsive Hr Approaches, And Support To Womens Leadership. Wp2.2 - Planning And Budgeting Strengthening Advisory Support To Improve Planning And Budgeting Systems Of Dms, Including Participatory And Climate-Sensitive Investment Planning, Alignment Between Medium-Term And Annual Budgets, And Development And Application Of Practical Planning And Budgeting Tools. Wp3.1 - National Participation And Social Accountability Frameworks Provision Of Technical And Strategic Advisory Services To National Partner Institutions (E.G. Ncdd-S, Ministry Of Interior) To Strengthen Legal, Regulatory And Institutional Frameworks For Participation And Accountability At Dm Level. This Includes Analysis Of Existing Mechanisms, Development Of Reform Proposals, And Facilitation Of Consultations. Wp3.2 - Dm-Level Participation And Accountability Operational Advisory Support To Dms And Relevant Stakeholders To Strengthen The Application Of Participation And Accountability Mechanisms In Service Delivery And Planning Processes. This May Include Methodological Support To Civil Society Organisations And Piloting Of Integrated Accountability Work

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