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This Announcement Is A Request For Information For Market Mapping And Market Dialogue. The Purpose Of The Notice Is To Map The Solutions, Operating Models And Suppliers On The Market For The Renewal Of The Digital Service And Business Complex Of The Premises Used For Service And Business In The City Of Pori. This Notice:• Is Not A Procurement Notice• Is Not A Request For Tenders• Does Not Initiate A Procurement Procedure• And Does Not Oblige The Procurement Unit To Carry Out The Procurement As Described In This Notice. Responding To A Request For Information Or Participating In A Market Dialogue Is Not A Prerequisite For Participating In A Possible Tender. Participating Companies Will Not Be Compensated. Targeted Future Solution The City Of Pori Is Seeking Views From The Market For A Solution That Would Be Simultaneously Customer-Oriented, Accessible, Streamlining The Work Of Personnel, Managed With Information, Enabling Digital Development And Scalable To Long-Term Goals. The Solution Must Support The Citys Goal Of Strengthening Well-Being, The Smoothness Of Everyday Life, And The Utilization Of Digitalization And Artificial Intelligence In Services And Processes. 1. Smooth Everyday Life For Customers, Clubs And User Groups The Solution Must Support Smooth, Accessible And Genuinely User-Oriented Transactions For Various User Groups. The Goal Is That Municipal Residents, Families, Active Users, Occasional Visitors, Sports Clubs And Other Communities Can Use The Services Effortlessly Both In Digital Channels And In Other Appropriate Ways Of Doing Business. The Solution Must Emphasize Strong Digital Usability, But At The Same Time It Must Take Into Account Accessibility, The Needs Of Special Groups, And The Different Capacities And Ways Of Using Services Of Different Customer Groups. 2. Smooth Everyday Life For Internal City Operations The Solution Must Support Operative Work, Reduce Manual Work Steps And Improve Internal Efficiency In, For Example, Customer Management, Expense Management, Booking, Payment, Reporting And Operational Control. The Goal Is That The Solution Facilitates Both Daily Practical Work And Longer-Term Planning, Management And Development Of Services. The Strategy States That Pori Wants To Streamline The Organizations Internal Processes And Enhance The Use Of Digitalization In Everyday Processes.3. Strengthening Digitization The Solution Must Enable Purposeful Development Of Digital Services. The Goal Is That Transactions, Reservations, Payment, Access Rights, Customer Information Management And Service Control Form A Unified Digital Service Entity That Supports Smooth Everyday Life For Both Users And City Personnel. The Strategy States That Pori Enhances The Utilization Of Digitalization In The Citys Operations, Services And Everyday Processes. 4. Enabling The Use Of Artificial Intelligence The City Is Also Interested In How The Solution Can Enable The Use Of Artificial Intelligence Or Other Advanced Analytics, For Example In The Management Of Facilities And Shifts, Monitoring The Utilization Rate, Targeting Services, Analyzing Visitor Flows, Developing Reporting Or Reducing Manual Work Steps. The Goal Is That The Solution Is Not Only A Replacement For The Current State, But A Platform That Enables Smarter Operating Models In The Future. In The Strategy, Artificial Intelligence Has Been Raised Separately As A Means Of Developing The Citys Operations, Services And Everyday Processes. 5. Management With Information The Solution Must Produce Useful Information For The City, For Example, About Visitor Numbers, Usage Rates, Customer Groups, Use Of Services, Facility Users (For Example, Clubs Shifts) And Development Trends. Information Must Support Operational Activities, Development Of Services As Well As Decision-Making And Reporting. The Strategy Emphasizes The Effectiveness And Efficiency Of Operations, As Well As Annual Reporting On The Realization Of Goals To The City Council. 6. Safety And Operational Reliability The Solution Must Support Safe Everyday Life, Operational Reliability And Preparedness Even In The Event Of Disturbances. The Goal Is For The System To Serve Reliably At Different Locations And In Different Usage Situations, And To Support The Citys Preparedness And Continuity Of Services. The Strategy Emphasizes A Safe Everyday Environment, Crisis Resistance And The Development Of Preparedness For Exceptional Situations. Strategic Connection This Entity Is Estimated To Have A Connection In Particular To The Following Strategic Goals: Well-Being And Attraction: Strengthening Exercise, Hobby And Participation Opportunities, Active Everyday Life, Exercise Conditions And A Functioning And Safe Everyday Environment. Management And Responsibility: Utilization Of Digitization And Artificial Intelligence In The Citys Operations, Services And Everyday Processes And Improving The Effectiveness And Efficiency Of Operations. Cooperation And Networks: Cooperation With Different Actors, User Groups And Partners For The Development Of Smooth Everyday Life And Services. The Strategy States That Residents Well-Being And Smooth Everyday Life Will Be Strengthened In Cooperation With The City, The Welfare Area, Business Operators And The Third Sector. Experimental Culture And Development: Utilization Of Local And Other Operators Solutions In Developing The Smoothness And Safety Of Everyday Life Through Digital Means.
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