Information Technology Service Management Replacement . This Negotiated Request For Proposal (The “Nrfp”), As May Be Amended From Time To Time By Addenda Is An Invitation By The City To Prospective And Qualified Proponents To Submit Proposals Fora Modern, Enterprise Grade Information Technology Service Management (Itsm) Solution To Replace The City’S Current Cherwell Platform, Which Is Approaching End‑Of‑Life.
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