Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Procurement Of ... in Finland

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It Services: Consulting, Software Development, Internet And Support – Procurement Of An Artificial Intelligence-Assisted Chatbot For Piloting For The Website Of The National Land Survey. The Land Surveying Institute Produces Information, Service And Research About The Earth. The More Than 200-Year-Old Maanmittauslaitos Performs Various Land Surveying Services, Such As Subdivisions And Land Management, As Well As Produces Map Materials And Promotes Their Use. The Land Surveying Office Secures Land Ownership And The Credit System By Maintaining Information On Real Estate And Condominiums In Its Registers And Taking Care Of Registrations And Mortgages Of Ownership Rights. Key Tasks Also Include Research And Application Of Spatial Information In Finland And Internationally. The Land Surveying Institute Has Offices In 26 Locations Around Finland, From Mariehamn To Ivalo. There Are A Total Of Approximately 1,800 Employees. Responsibility Is Constantly Being Developed In The Land Surveying Institutes Operations, Which Means That The Land Surveying Institute Considers The Perspectives Of The Environment, People And Economic Well-Being In Decision-Making, Research, Development And Everyday Work. About 300,000 Visitors Visit The Land Surveying Institutes Website Every Month, And There Are About One Million Viewers. The Website And The Online Services That Open Through It Are Available 24/7. The Websites Main Purpose Of Use Is To Support Customers Transactions And The Land Surveys Public Communication And Information. The Website Serves As A Starting Point For Electronic Transactions. The Land Surveying Institutes Website Provides The User With Information About The Land Surveying Institutes Services. Based On Feedback, It Is Not Always Easy To Find The Necessary Information On The Website, Which Is Why Some Customers Contact The Land Surveying Institutes Customer Service To Clarify Their Issue. The Land Survey Of Finlands Customer Service Receives About 120,000 Phone Calls, 80,000 Emails, 30,000 Service Requests Via Websites And 20,000 Live Chat Connections Every Year. The Goal Is To Transfer Advice Requests From Customers To Customer Service To Be Answered By A Chatbot Using Generic Artificial Intelligence. In Addition, The Chatbot Must Be Able To Guide The Customer To The Right Transaction Or Service Channel, Because, For Example, Issues Requiring The Customers Personal Data Will Primarily Be Handled Through The Land Surveys Service Service, Which Requires Strong Identification. The Land Surveying Office Conducts A Tender For An Artificial Intelligence-Assisted Service And With This Request For Tender Requests An Implementation Solution For The Website Of The Land Surveying Office (Www.Maanmittauslaitos.Fi) For The Purpose Of Piloting. The Acquisition Includes The Commissioning Of The Service. A More Detailed Description Of The Service That Is The Subject Of The Request For Tender Can Be Found In Appendix 1 Of The Tender Request Description Of The Object Of Procurement.

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