Hardware Disaster-Recovery Consultancy Services – It Service Point. The Service Description Includes The Requirements For An Onsite Support Service Provider Who Operates A Service Point At Each Of 9 Bew Locations. The Thematic Scope Includes: Receiving User Inquiries Via Defined Access Channels (Ticket System, On-Site (Walk-In)). Processing Through Initial Assessment, Prioritization, Direct Solution Or Forwarding To Subsequent Departments. Documentation Of All Inquiries And Processing Steps In The Ticket System Including Use And Maintenance Of The Knowledge Database; In Individual Cases, New Knowledge Articles Are Also Created. Service Quality Through High Availability, Short Response Times, Uniform Standards And Key Figure Control. Communication Is Clear, Friendly And User-Oriented, Including Transparency About Processing Statuses. The Goal Is Efficient, User-Oriented Support With High Availability And Consistent Quality At All Locations.
Contact Information
Address
Hildegard-Knef-Platz 2
Contact No.
+49 302670
Email
eu-vergabe@bew.berlin
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