Tenders Are Invited For Software Supply Services – Services Contract For A User Support And Assistance Cente ... in Belgium

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Software Supply Services – Services Contract For A User Support And Assistance Center (Esm) Management Application. • Enabel Has +/- 2,500 Users Spread Across 20 Countries And 200 Projects. Our Activities Are Concentrated In Fragile States And Least Developed Countries, Mainly In Africa. • Enabel Has Been Using An Esm: Enterprise Service Management Solution For Several Years. Esm Definition: Enterprise Service Management Is The Application Of It Service Management To Other Areas Of A Business Or Organization With The Aim Of Improving Performance, Efficiency And Service Delivery. In Short, Its About Taking What Works Well In It Service Management (Itsm) And Applying It Across The Entire Business. Esm Is The Extension Of It Service Management (Itsm) Principles To Enable Better Service Delivery For Business Teams Such As Human Resources (Hr), Legal, Facilities, Marketing And Finance. • User Support And Assistance Services Management Software Is Software That Makes It Possible To Record Requests, Monitor The Activity Of Support And Assistance Services, Offer Various Support Services To Users: Incident Management, Submission Of Service Requests Via Specific Forms, Access To The Solutions Base, Sla Management, Etc. • The Establishment Of A Support And Assistance Service For Users Is Not An Activity Exclusively Reserved For An Ict Service, In The It Fields. The Objective Is To Enable The Establishment Of A Suitable Support Service, Dedicated To A Particular Area (Hr Or Finance) Or To A Particular Application.

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