Contract Award For Services For Technical Support Of The Software Of The Electronic Docume...

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Contract Award For Services For Technical Support Of The Software Of The Electronic Document Management System Based On The "Dok Prof 3 Automated Document Management System" ), Namely: 1. Consultative Services Regarding The Use Of The System By Phone, Internet (E-Mail): - Providing Clarifications To The System Administrator Regarding The Use Of The System; - Consultations Of The System Administrator On Setting Up Directories; - Consultations Of The System Administrator On The Actions Of System Users. 2. Support For The Operation Of A Separate System Circuit In Remote Mode: - Checking The Functionality Of The Server Part Of The System; - Checking The Possibility Of Connecting To The Server Part Of The System; - Checking And Testing The Load On The Server Part Of The System; - Optimizing The Operation Of A Separate System Circuit. 3. Investigation, Diagnosis And Resolution Of Incidents In The Functioning Of A Separate Scheme Of The System In Remote Mode: - Consideration Of The Description Of The Incident Provided By The Authorized Representative Of The Customer In A Form That Allows You To Get A Full Idea Of ​​The Essence Of The Actions Performed And Their Results; - Consultations Of The System Administrator Regarding The Actions That Led To The Occurrence Incident; - Consultations Of The System Administrator Regarding Actions To Resolve Incidents. 4. Preparation And Implementation Of The Updated Version For A Separate Scheme Of The System: - Preparation Of Information About The Release Of The New Version (Description Of New And Changed Functionality Of The System In An Arbitrary Format); - Familiarization With Information About The Release Of The Customers System Administrator By Sending An E-Mail; - Updating Of A Separate Scheme Of The System In Remote Mode; - Performance Testing Of The Updated Version In Remote Mode. 5. Support For The Operation Of A Separate Schema Of The Customers Oracle Database In Remote Mode Through A Secure Communication Channel. The Customers Authorized Specialists Are Responsible For Providing A Secure Communication Channel, Its Maintenance And Control Over Its Use: - Support For The Customer Regarding The Operation Of A Separate Oracle Database Scheme; - Preparation Of Scripts For Moving Data Between Table Spaces, To Ensure Sufficient Volume For The Operation Of A Separate Schemes Of The System; - Support Of The Customer To Solve Emergency Situations With A Separate Scheme Of The Oracle Database. 6. Support And Maintenance Of Existing Services For A Separate Scheme Of The System: - Support Of The Subsystem Of Exchange Between The Central Office And The Main Directorate Of The State Geocadaster With Extended Flowering; - Support Of The Subsystem Of Integration With The System Of Electronic Interaction Of Executive Authorities (Sev Ovv): - Support Of The Subsystem Of The Documentation Fund With Automated Depersonalization Of Documents .Classification According To Dc 021:2015: 72250000-2 - Services Related To Systems And Support

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