Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Framework Agre ...

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It Services: Consulting, Software Development, Internet And Support – Framework Agreement For Software Development And Maintenance Services (Ac23-00001). The Services That Must Be Offered By The Companies Approved Within This Framework Agreement Are The Following: • Analysis And Construction Of Applications. Activities Necessary For The Construction Of New Applications And The Maintenance Of Existing Applications, Covering The Phases Of The Software Life Cycle That Range From The Collection Of Requirements By The Business Units, To The Delivery Of The Software To Production Teams. Systems For Their Deployment, Including User Training, Documentation, Etc. • Corrective Maintenance. Services Aimed At Maintaining The Functionality And Behavior Of Existing Applications, Addressing Incident Diagnosis Tasks, As Well As Modifications To Software Components To Restore The Normal Functioning Of The System. • Support For The Use Of Applications. The Purpose Of These Services Will Be To Provide Specialized Support To The Exploitation, Development And Client Teams, Understood As The It Services Of The Organizations To Which Sandetel Provides Services, As Well As The Attention To Queries, Requests Or Incidents Escalated By The Levels. Of Previous Attention, And The Execution Of Specialized Tasks On Information Systems, Which Require Knowledge About Their Design And Architecture. • Training. Development Of Training Activities Aimed At Promoting User Autonomy In The Use Of Information Systems, And Taking Advantage Of The Functionalities Available Therein. Includes The Development Of Training Activities For Technical Teams In The Maintenance Of Information Systems (Initial Attention, Administrators, And Others). • Technical Advice. This Service Is Aimed At Carrying Out Studies And Designs Of Architecture And Hardware And Software Technology With Which Projects Must Be Developed. The Objective Of The Service Is To Identify The Requirements And Architectural Design

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