Tenders are invited for Maintenance and Support Contract for Microsoft Servers and Services

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Tenders are invited for Maintenance and Support Contract for Microsoft Servers and ServicesMaintenance of SUN Devices in the Information and Communication Technology Center Conclusion of a maintenance contract for Microsoft devices and systems Renew the technical support for these devices services as detailed below Software Part 1 Professional ServicesQtyLocal Support for Microsoft Windows Servers and Components Hyper V 2012 R2 Microsoft SQL all versions failover always available cluster Microsoft Exchange 2013 hybrid with Microsoft O365 Windows 2012 r2 Remote desktop Services RDS Microsoft Active Directory 2021 R2 1Hardware Part 1 Rack ServersQty IBM X3650 M4 Server Base Model Memory option 256GB on each server 8 x 16GB 1x16GB 2Rx4 1 5V PC3 12800 CL11 ECC DDR3 1600MHz LP RDIMM 6 X 300GB 10K 6Gbps SAS 2 5in HDD 4 x IBM 300GB 2 5in SFF G2HS 10K 6Gbps SAS HDD 2 x 10GbE NIC ports Intel x520 Dual Port 10GbE SFP Adapter for IBM System x 4 Dell PowerEdge R 730 Server Intel Xeon CPU E5 2650 V4 2 20GHz 2 processors DDR4 256 GB Memory 1x300 1x600 GB DELL PERC H730 Mini SCSI Disk Devices 8x Broadcom NetXtreme 1GbE 2x QLogic BCM57810 10GbE 1 HP ProLiant DL380 Gen9 Server Intel Xeon E5 2620 V4 2 10 GHz 2 processors DDR4 256 GB Memory 1x900 GB HP LOGICAL VOLUME Multi path Disk Device 2x HPE 10GbE 2 port 651FLR T 8x HPE 1GbE 4 port 331i T 1 Fujitsu PRIMERGY RX2540 M4 Server Intel Xeon Silver 4110 CPU 2 10 GHz 2 processors DDR4 256 GB 1x 600 GB FTS PRAID EP420i SCSI Disk Device 2x Emulex 10GBAE T 2 port 4x 1GbE X722 4x 1GbE I360 T4 2x1GbE I350 NICs 12 SAN StorageQtyIBM Storwize V3700 SAN with 30TB SAS 6G 7 2K 9 x 3 64 TiB 3 5 inch 2700 rpm IBM A040 drives Current software level Version 7 5 0 13 build 115 54 1709051159000 2x8Gb FC 4 Port Host Interface Card 4GB cache Per Controller 1x1GbE iSCSI ports per controller1 Table of Devices Warrantee maintenance and technical support PointsItemYesNoAll devices hardware and software should be warranted for one year starting from the date of final acceptance 3 points 3 points 0 point Maintenance offer should include a maintenance contract with detailed terms for technical support preventive maintenance routines response time and spare parts needed 2 points 2 points0 pointSoftware problems have to be solved within 8 hours from the notification time 3 points 3 points 0 point Major Hardware problems have to be solved within 24 hours from the notification time 3 points 3 points 0 point Support offer should include ways for 24x7 contact in case of partial or complete system failures or problems The offer should show how to create and track a ticket 1 point 1 point0 pointSpare Parts must be original 3 points 3 points0 pointBid copy price 25 JOD non refundable Bid submission deadline 12 10 2021Last date for submission of offers 03 11 2021Deadline for bid inquiries 03 11 2021 Disclaimer The above text is machine translated For accurate information kindly refer the original document

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