Tenders Are Invited For Provision Of Consumer Relationship Management Services Including Call Centre Solution To Pta On Rental Basis Scope Of WorkA Provision Of A Dedicated Call Center For Pta Having 12Seats 24 X 7 X 356 DaysI Accessible Through Telephone Email Web Chat Facebook Twitter Walk InIi Processes Information Directly Relating To Complainants Subscribers PotentialLicenseesB Study PtaS Existing Systems Dealing With Complainants With A View To Integrate The Same InA Single CrmI Complaint Management System CpdIi Online Content Portal CvdIii Dirbs Services DivisionC Develop Design An Integrated Crm HavingI Single Point Of Contact For Consumers Routing Queries To Relevant ResourceIi Processes Helping Call Agents To Pull Required Information From DatabaseIii Dashboards To Provide Actionable Business Intelligence To Consumer QueriesD Operations Of Developed Call Center With State Of Art Technologies
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