Tenders Are Invited For Supply Installation Commissioning And Training Of Centralized Contact Center Managem ...

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Tenders Are Invited For Supply Installation Commissioning And Training Of Centralized Contact Center Management System Ccms The Supplied Ccms And Crms Must Be Able To Accept Calls From All Networks And Routed ToAvailable Or Next Available Contact Center Agent The Ccms And Crms Must Have At MinimumThe Following Functionalities Support 10 Contact Center Agents Nbound And Outbound Campaigns Automatic Call Distribution Interactive Voice Response Distributed Teams Comprehensive Reports Online Realtime Call And Agent Status Monitoring Ability To Connect With Sip Gateway Ability To Connect With Isdn Pri El Lines Workforce Management Comprehensive Customer Relationship Management Tool With Sla Tracking AndEscalationsA Complete Set Of Bidding Documents In English Language May Be Purchased By Interested BiddersFrom The Above Address And Upon Payment Of A Non Refundable Fee Of Tanzanian Shillings OneHundred Thousand Only Tzs 100 000 00 Or Equivalent In A Convertible Currency Payable InCash Bankers Draft Or Bankers Cheque To The Bank Name The PeopleS Bank Of Zanzibar Ltd Name Of Account Ministry Of Finance Revenue Account Branch For Odhani Account Number 021101000176 The Provisions In The Instructions To Bidders And In The General Conditions Of Contract Are TheProvisions Of The African Development Bank Standard Bidding Document Procurement Of Goods All Bids In One Original Plus Three Copies Properly Filled In And Enclosed In A Plain Envelop Must BeDelivered To The Above Office On Or Before 10 00Am On 29Nd May 2019 And Must Be AccompaniedBy A Security Of Tanzanian Shillings Five Million Only Tzs 5 000 000 00 Or Equivalent In AnEasily Convertible Currency Bids Will Be Opened In The Presence Of Bidders Representatives Who Choose To Attend At 10 00AmOn 29Th May 2019 At The Offices Of Ministry Of Finance And Planning Conference Room GroundFloor P O Box 1154 12Keneth Kaunda Road 71402 Urban West Vuga Zanzibar

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