Contract Notice Information Technology ServicesIt Infrastructure And Managed Support ServiceDescription Tower Hamlets Community Housing Thch Currently Has An It Managed Service Contract Which In 2013 Delivered A New Infrastructure Based On Vmware And Citrix Desktop The Supplier Has Hosted This In A Colocation Data Centre And Provides A Disaster Recovery Service Should The Colocation Service Fail The Supplier Has Provided A Full Support Wrap Providing First Second And Third Line Support With A Limited Number Of Third Party Second And Third Line Supporting Contracts E G For The Telephone System This Has Included Both Regular On Site Attendance By Both Engineering And Applications Staff This Contract Expires In 2020 And Thch Is Now Seeking To Renew This Contract To Deliver A Similar Range Of Services Including A Refresh Of Expired It Hardware The Scope Of The Contract Will Include All Services Provided By The Current Supplier As Detailed Above The Key Elements Will Be A Refresh Of Hardware Assets Which May Be Delivered As Customer Owned Assets In Colocation Data Centre Public Cloud Private Cloud Or A Hybrid Of Some Of All Of These The Supplier Selected Will Be Required Demonstrate Capabilities In Both The Provision Of The Infrastructure And The Ongoing First Second And Third Line Support ServicesThe Key Objective Is To Provide Continuity Of The It Service To Thch Users However Thch Also Expects The Need For Technology To Change Significantly Over The Contract Term And The Selected Supplier Will Be Expected To Work With Thch To Deliver Innovation Including Digital Services For Staff And Customers Smart Homes Improved Use Of Data Assets And Business Intelligence And Other Initiatives To Support Thch Communities The Contract With The Successful Bidder Shall Last For An Initial Period Of Four 4 Years With An Option To Extend At ThchS Sole Discretion For A Further Three 3 Periods Of One 1 Year Each Giving A Total Potential Term Of Up To Seven 7 Years Time Limit For Receipt Of Tenders Or Requests To Participate Date 20 09 2019 Local Time 12 00
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