Contract Notice Software Support ServicesProvision Of Technical Support For Oracle Products From The Brno City HallDescription The Subject Matter Of The Contract Is The Provision Of Technical Support And Service For One Year To Provide Oracle Product Support Services To Run Applications That Require This Database And Application Machine To Run The Support Includes Upgrades And Updates Of Installed Products In The Form Of Changes And Add Ons Patch Modified Modules Change Element Applications They Respond To Identified Incidents Or Problems Within Database Applications Or Application Servers And Improve Their Operations An Integral Part Of It Is The Response To The Occurrence Of Security Incidents And Risks Which Is Responded To By Appropriate Corrective Elements Within The Framework Of Technical Support The Supplier Will Also Operate The Help Desk Requirements Filing Service And Based On The Reported Requirements Service Of Technical Problems Or Adjustments According To The Users Needs It Also Includes Technical Support For Resolving User Requests In Connection With Application Modifications Or Installing New Modules For Running Applications Time Limit For Receipt Of Tenders Or Requests To Participate Date 25 07 2019 Local Time 10 00 Disclaimer The Above Text Is Machine Translated For Accurate Information Kindly Refer The Original Document
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