Contract Notice Helpdesk And Support ServicesRealization Of Computer Assistance ServicesDescription The Service Consists Of To Receive The Request Incident Or Change From The User About 900 Users For Efs Grand Est Register And Process It By Direct Resolution Or Transfer To The Is Strp The Perimeter Of This User Support Is Related To Workstation And Level 1 Elements Office Software Office 2016 Outlook And Citrix Mainly In Environment Windows 10 With Some Windows 7 Workstations Technician Support Helpdesk Is Estimated At A Fte Full Time Equivalent Every Working Day Monday To Friday With Physical Presence On The Strasbourg Spielmann Site The Volumetry Of Tickets Opened In 2018 Is Around 800 For Efs Grand Est It Is Estimated That This Represents About A Quarter Of All Actual Requests To Be Added To Telephone And Electronic Correspondence Requests An External Helpdesk Service Is Not Requested Within The Scope Of This Contract Time Limit For Receipt Of Tenders Or Requests To Participate Date 30 04 2019 Local Time 16 00 Disclaimer The Above Text Is Machine Translated For Accurate Information Kindly Refer The Original Document
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