Contract Notice Helpdesk ServicesBlb Z External Service Service Management Center Emergencies Faults Complaints Elevator Emergency Call 100 18 00541Description The Subject Of The Tender Is The Operation Of The External Service Management Center Of The Blb Nrw For The Emergencies Disturbances And Complaints In Properties Of The Blb Nrw That Occur Outside The Operating Hours As Well As In The Overflow In This Context The Blb Nrw Writes The Support According To The Following Specification Of Approximately 4 400 Buildings In The Service Management Center The Service Provider Is Responsible For Recording All Object Related Messages Such As Emergencies And Incidents Accepting And Processing Contacts In Various Reporting Channels Call Mail Fax Outside The Smc Service Time And In The Overflow In Addition The Operation Of The Elevator Emergency Call Center Will Be Tendered For The Passenger Lift And Goods Lift Systems Approximately 1 400 Units Connected To The Properties Of The Blb Nrw A Differentiated List Of The Order Volume Can Be Found In The Annex And In The Following Remarks The Aim Of The Tender Is The Holistic Economic Structured And Transparent Award Of The Services Of The Service Management Center With A Uniform Quality Standard The Award Of The Service Takes Place In A Fachlos For This Purpose The Services Have Been Compiled And Summarized To This Service Description All Services To Be Provided Are Recorded And Stored With A Corresponding Interval And Service Level Client And Contract Holder Vis Vis The Service Providers Hereinafter Referred To As An Is Blb Nrw Hereinafter Also Referred To As Ag Between An And Ag A Service Contract Is Concluded Which Is Also Part Of The Tender Document The Smc Received Around 37 500 Reports Over A 12 Month Period Mean 2016 2017 2018 The Rate Of Calls Forwarded To An External Service Provider Currently Stands At An Average Of 5 00 Overflow The Contract Starts On 1 6 2019 And Ends On 31 5 2021 The Contract Is Renewed Automatically For One Year At A Time Unless 4 Months Before Expiration Of One Of Thecontracting Parties Shall Be Terminated In Writing The Contract Ends However At The Latest On 31 5 2023 For The Smooth And Secure Implementation Of The Advertised Services A Start Up Phase Is Planned By The Ag Which Begins 8 Weeks Before The Actual Start Of The Order And Ends 2 Months After The Start Of The Commission Or Actual Service 1 6 2019 Contract Start In Each Case The Responsible Employees Of The An Should Clarify And Coordinate Operational Issues In Coordination With The Ag And Thus Support An Optimal Start Of Service The Expenses Of The Implementation Before The Actual Order Start Are Priced Accordingly By The Bidder In The Price And Calculation List 1 4 2019 Implementation1 6 2019 Preliminary And Coordination Phase1 7 2019 Completion Phase1 8 2019 Control OperationTime Limit For Receipt Of Tenders Or Requests To Participate Date 22 02 2019 Local Time 11 00 Disclaimer The Above Text Is Machine Translated For Accurate Information Kindly Refer The Original Document
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